Terms & Conditions

Simply Good Food ("SGF", "we", "us" or "our") is a company incorporated and registered in Mauritius. Our registered office is at Market Lane, L'Agrement, Saint Pierre, Mauritius. Our company registration number is 175870.

You may contact us at [email protected] or by using the messaging facilities available on our Platform.

In these Terms, unless the context requires otherwise:

• Application / Platform means the Simply Good Food website, mobile applications and related services.
• Items means menu items, food, beverages and related products ordered through the Platform.
• Partner Restaurant means a restaurant or food business that partners with SGF to offer Items for order via the Platform.
• Service means SGF's ordering, delivery facilitation, pickup and related customer services.
• Confirmation Notice means the notification confirming that your order has been accepted.
• Delivery means delivery of Items by SGF or a Partner Restaurant to the address you provide.
• Account Credit / SGF Wallet means prepaid credit or promotional credit held on your SGF account.

Please read these Terms carefully before ordering any Items from our Platform. By creating an account, placing an order, or otherwise using the Platform, you confirm that you accept these Terms.

If you are a consumer, you have certain legal rights when you order Items using our Platform. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them.

If you do not agree to these Terms, you must not use the Platform or place orders through it.

Before you can place orders using our Platform, you need to register an SGF account. When you register you must create a password or other secure login method, and may also provide payment details.

You must keep your password and login method secret and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Items they order, and we are not responsible for other losses you suffer, unless that person obtained your credentials because we failed to keep them secure.

You may close your account at any time via your account settings or by contacting us. We may suspend or permanently close your account if we believe it has been used by someone else, or if in our opinion you are abusing our Service (for example by applying for refunds or credit to which you are not entitled, making repeated unreasonable complaints, mistreating our staff, or for any other good reason).

If we close your account permanently we will refund any remaining valid account credit, where possible, to your registered payment method or by bank transfer using bank details you supply.

Our Platform links you to Partner Restaurants and allows you to order Items for delivery or pickup. You agree to use the Platform only for lawful purposes and in accordance with these Terms.

You must provide accurate, current and complete information when using the Platform, including delivery addresses and contact details. You must not interfere with the operation of the Platform, attempt unauthorised access, or use the Service in a way that harms SGF, Partner Restaurants, drivers or other customers.

Partner Restaurants prepare and supply the Items you order. Menu descriptions, images, prices, ingredients and allergen information are provided by or on behalf of Partner Restaurants. SGF facilitates ordering and, where applicable, delivery, but does not itself prepare the food unless expressly stated.

Partner Restaurants may update menus, prices and availability at any time. We aim to keep Platform information accurate, but we do not guarantee that every listing is complete or error-free at all times.

Each Partner Restaurant has a prescribed delivery area. This area may change due to weather, demand or operational factors, to help ensure Items arrive at their best.

Partner Restaurants decide their own operating hours. Availability of our Service and the restaurants you can order from therefore depends on Partner Restaurants in your area. If you try to order outside a delivery area or operating hours, or the Platform is otherwise unavailable, we will notify you that ordering is not possible.

When you place an order through our Platform, it must be accepted by us or the Partner Restaurant before it is confirmed. We will send you a Confirmation Notice when your order has been accepted. The contract for supply of any Item comes into existence when we send the Confirmation Notice.

You are responsible for paying for all Items ordered using your account, related delivery and service charges, and for complying with these Terms, even if you ordered for someone else.

Some Partner Restaurants operate a minimum order value policy, which will be displayed on the Platform. All Items are subject to availability.

Prices include applicable taxes unless stated otherwise. You confirm that you are using our Service for personal, non-commercial use unless you request a VAT invoice.

SGF may operate dynamic pricing, which means prices of Items and delivery may change while you browse. Prices can also change at the discretion of Partner Restaurants. We may charge a service or delivery fee, which may change from time to time. Applicable fees and taxes will be shown before you complete purchase on the checkout page.

No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. If there is an obvious pricing mistake we will notify you as soon as we can and you may confirm the order at the corrected price or cancel without charge and receive a full refund of any money already paid.

Payment for Items and deliveries can be made on our Platform by credit or debit card, or by other payment methods made available by SGF. Once your order is confirmed, your card may be authorised and the total amount marked for payment.

Payment is made to Simply Good Food Limited acting as agent on behalf of the Partner Restaurant. Payment of the price of Items or delivery charges to us fulfils your obligation to pay the Partner Restaurant. Payment may also be made using vouchers or account credit, subject to our Promotions, Voucher & SGF Wallet Terms.

In some cases you may pay in cash to the driver at delivery where this option is clearly shown before you place your order.

When you place an order you may choose ASAP Delivery or Scheduled Delivery. For ASAP Delivery we provide an estimated time but attempt delivery as soon as possible; you must be available from the time you place the order. Despite our and our Partner Restaurant's best efforts, traffic, weather and other factors may affect timing. If your order is more than 15 minutes late and we have not given you the option to cancel, we will work with you to make things right unless you caused the delay.

Scheduled orders allow you to request delivery or pickup at a future time shown during checkout. Availability of scheduled slots depends on Partner Restaurant capacity, delivery zones and operational constraints.

You must ensure you are available during the selected window. Changes or cancellations of scheduled orders are subject to our Order Cancellation terms and whether preparation or dispatch has started.

If you choose "Pick Up", you must collect your Items directly from the Partner Restaurant at the location specified in the Platform (the Pick-up Location) at the indicated time.

You are responsible for arriving on time and bringing any confirmation or details needed to collect your order. Partner Restaurants may apply their own hold times for uncollected orders. Failed or late pickup caused by you may result in you remaining liable for the order price.

You may cancel an order without charge at any time before the Partner Restaurant has started preparing the food (a "Started Order"). Contact us immediately via the Platform. If the Partner Restaurant confirms the order was not a Started Order, we will refund your payment (excluding any discount or voucher applied — see our voucher and wallet terms).

If you cancel after an order becomes a Started Order, you will be charged the full price for the Items, and if the driver has been dispatched you will also be charged for delivery.

SGF or the Partner Restaurant may cancel an order at any time. You will not be charged for orders cancelled by us or the Partner Restaurant, and we will reimburse any payment already made using the same method where possible. Further detail is available in our Refund & Cancellation Policy.

You have a legal right to receive goods which match their description, are of satisfactory quality, and meet any specific requirements you told us about (and we agreed to) before ordering. If you believe Items do not meet these rights, please contact us. We may request a photograph of the issue.

We will provide a refund or account credit for the affected part of the order, and for delivery if the whole order was affected, unless we reasonably believe the problem arose after delivery. We may consider order details, your account history, delivery circumstances and information from the Partner Restaurant.

Where a restaurant cancels or rejects an order after online payment, we initiate the refund promptly. Refunds may take between 2–10 working days (and in some cases up to 14 working days) to appear in your bank account, depending on your bank's processing times. If a refund has not arrived after that period, contact us at [email protected] so we can assist.

Partner Restaurants and SGF may make special offers available through the Platform. Offers are visible on restaurant menus or at checkout and are subject to their stated terms.

Unless an offer states a fixed or minimum period, it may be withdrawn at any time, unless you have already placed an order based on that offer and we have sent a Confirmation Notice. Promo codes may be limited by time, restaurant, minimum spend, one-per-customer rules or other conditions. Misuse of promotions may result in cancellation of the benefit and, in serious cases, account action.

Additional rules are set out in our Promotions, Voucher & SGF Wallet Terms.

SGF Wallet and account credit may be issued as a goodwill gesture, promotional credit, or refund alternative. Credit is held on your account and may be applied to eligible orders subject to any stated conditions, expiry dates and usage limits.

Account credit is generally non-transferable and has no cash value except where we expressly agree to refund remaining credit when closing your account, or where required by law. Full terms appear in our Promotions, Voucher & SGF Wallet Terms.

When using the Platform you agree to:

• Provide accurate account, payment and delivery information.
• Be available to receive delivery or collect pickup orders as scheduled.
• Treat SGF staff, drivers and Partner Restaurant teams respectfully.
• Not misuse refunds, promotions, vouchers or account credit.
• Comply with all applicable laws and these Terms.

Partner Restaurants may use nuts or other allergens in preparing Items. Please contact the Partner Restaurant before ordering if you have an allergy or dietary requirement. Simply Good Food cannot guarantee that any Items sold by Partner Restaurants are free of allergens.

If you have special requirements, note them where the Platform allows and confirm directly with the restaurant where needed. SGF is not liable for allergic reactions arising from Partner Restaurant food, except to the extent liability cannot be excluded by law.

We own or license all intellectual property rights in our Platform and Service, and in the material published on it (excluding your contributions). Those works are protected by copyright and other laws. All such rights are reserved.

You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use Platform content except for your own personal, non-commercial use.

We process your personal data in accordance with our Privacy Policy. By using the Platform you acknowledge that your information will be handled as described there.

For privacy questions, contact [email protected].

We take care in preparing our Platform and Service. However, we will not be responsible for errors or omissions in content or for technical problems you may experience, except as required by law. If we are informed of inaccuracies we will attempt to correct them as soon as we reasonably can.

To the extent permitted by law, we exclude all liability (whether in contract, negligence or otherwise) for loss or damage you or any third party may incur in connection with our Platform, Service, linked websites and materials posted on them. This does not affect liability for death or personal injury arising from our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

SGF is not liable for any failure or delay in performing obligations under these Terms where caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, epidemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transport, fuel, energy, labour or materials, or failures of utilities, networks or third-party providers.

We may update these Terms from time to time. The "Last Updated" date at the top of this page reflects the latest revision. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms. Material changes may also be communicated through the Platform or by email where appropriate.

These Terms are governed by the laws of Mauritius. The courts of Mauritius shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms, without prejudice to any mandatory consumer protections that may apply.

If you have questions about these Terms or need help with an order, contact us:

• Email: [email protected]
• Phone: +230 434 3152
• Address: Market Lane, L'Agrement, Saint Pierre, Mauritius